Shop Guide for Existing Customers

Instructions for current STAUFF Online customers



1. Login

Login now with your user account to enjoy exclusive benefits and all features:

Important Precondition


You need a login that is linked to your STAUFF-Account-Number

Your STAUFF-Account-Number can be requested from your Customer Service Representative. This will provide you with information specific to your account


💡 Tip:  If you have logged in, you can see your customer number in the grey field next to your name. If you do not see a number, your user account is not yet connected.

2. Search & Find

Use the search field or our product navigation to find products:

Search Field


  • Search pages and products

  • Product names, STAUFF material numbers and cross referencing of competitor materials

+ for existing customers: Search for your own material numbers, if these are entered in the STAUFF system.


Use the search field

Product Navigation


  • Follow the category path

  • Step by step to the desired product

  • Narrow down the products using a variety of filter options


Go to the product categories

Further Helpful Features

Quick Order-File Upload


  • Placing orders even quicker & easier


  • Simply upload up to 300 products as an Excel or CSV file and add them to the shopping basket with one click!


  • Your preferred ship date will be taken into account


Cross Referencing of other Manufacturer Descriptions


Find the right STAUFF product easily with cross referencing:


  • Search for the description in the search field


  • Details of the refferenced manufacturer in the search results


3. Prices & Availability

On the product detail page you will find all the information about the selected product:

Optional actions & information

Optional Actions

  • request desired quantity
  • get realtime information about price and availability 
  • Your company’s Individual prices are displayed
  • Add product to shopping cart  and save for later



  • Various product information e.g. material, standard, packaging unit, customs tariff number, country of origin and much more
  • directly see bill of material for clamp kits and other products
  • Direct access to the online catalogue on product detail page

Enquiry List

Directly request products that are currently unavailable:


  • When uploading the quick order
  • Directly in the search field or in the search results
  • On the product detail page


⚠️ You also have the option of requesting your individual pricing in this way. Please feel free to attach further information and files (e.g. technical drawings) to your enquiry or give your order number so that the desired products can be added to the order.

4. Shopping Cart & Order Processing

Your order overview with configuration options and your individual pricing at a glance:



  • Your individual pricing


  • Availability of the articles


  • Information about the weight


overview shopping cart

share shopping cart


  • Click on the share button to send the completed shopping cart via link


  • Recipients will have all products added to their own shopping cart by clicking on the link


  • This way you can share products and orders with your whole organization in just a few seconds

specify prefered shipping date

  • If not specified, fastest possible shipping will be offered


  • For specific items or complete order


  • You can select your individual delivery options (e.g. collective deliveries) in the next step


⚠️ If you want express shipping, you must also select the "as soon as possible" shipping option.

5. Checkout

define delivery & billing address

Delivery & Billing address


  • Select standard addresses-previous ship to’s


  • Specify a one-time delivery address within the USA


  • Your billing address is selected by default

Select delivery & shipping method

Select Your Individual Delivery Method

  • Please select a shipping options from the ones shown
  • If you do not find the freight forwarder / shipping option you are looking for please select “Other (Please specify) and specify the shipping instructions in the text field below.



Select Fee Required Shipping Method

  • Delivery prices may vary by State and delivery volume / quantity of packages
  • For that reason shipping costs can be displayed only within invoice

⚠️Important: For orders received by STAUFF before 2:00 p.m., the goods will be dispatched that day if you choose expedited or the next day if you choose standard service.

Payment on invoice



  • As an existing STAUFF customer, payment by invoice is provided for you as standard






  • All order details summarised for you


  • Set your own order number


  • Submit your order
Order Summary

Account Information Center

Live Request of all Orders with current Status

  • Orders & deliveries: All information about your company's orders

    • Orders: bundled information on order and shipping details, current status, etc.

    • Deliveries: all information about the deliveries - incl. shipping method, delivery note, forwarding agent, tracking number etc.

    • Invoices: download invoices as PDF

⚠️All of your orders are displayed whether placed via the webshop or by traditional methods.


  • Shop orders:

    • An overview of all your orders in the STAUFF Online Shop, which you have placed personally.

Download selected orders as an Excel Document

  • Search for orders in Orders & Deliveries using the filter options


  • Download orders matching the search criteria as an Excel document with one click


  • The Excel output contains, among other things:
    • For open orders: planned delivery date
    • For delivered orders: Ship date, delivery note number, tracking number
Download Orders as Excel Document

6. Receipt of Order

Documents by E-Mail

  • Order confirmation


  • Purchase order confirmation



Also Available by E-Mail


  • Delivery note


  • Invoice

Do you have any questions?

Please Contact Customer Service